Useless and incompetant

<p>I have 3 contracts one cell phone for me, one cell phone for my son and a tablet</p> <p>I requested my sons cell phone (072) to be changed to a prepaid phone because he started working and did not want to continue with the contract so that he has options</p> <p> </p> <p>Was I surprised when the 31st came and I was busy on my phone (082) and had no service, from the 31st one o'clock I talked to several people at vodacom to reconnect my phone and can cell his. Firstbthry told me it will take 7 days after talking to someone else three days and then someone who told me 36 hours. I received an sms it is not done within 24 hours to sms "no" and someone will phone me. After 24 hours I sms as told and received a reply someone will contact me within 24 hours, I decided to phone again and after being cut off 3 times spoke to the same lady th st said 36 hours, she confirmed she had no answer for me and that in just had to wait. It is no two and a half day, nobody phoned as promised still not connected in 36 hours as promised.</p> <p> </p> <p>I think my next step is the ombudsmen, not only can i not contact my clients, use whats app and e-mail to give then feed back, vodacom took all the data from the extra data I bought, cleared the 200 sms that I still had available and don't care about my problem that was caused by their mistake.</p>