Useless and disgusting customer service and issue is still not yet resolved

Hi my name is Sheena and I have been with the vodacom network for the past 2 years but previous to that I had 2 contracts over 4 years with this network. I currently have 3 contracts with this network and yet I get so pathetic customer service from this network. I would like to discourage any person who is considering taking up a contract with this network as they don't know how to give excellent customer service. I had an issue whereby I had called in to change my debit order date as I would not have had funds in my account on my debit order date as I had been retrenched and I did not want an unpaid debit order to reflect on my bank profile but the customer service agent who had taken my call did not inform me that if I had changed my date then 2 months instalment will run off the account. So when the debit order date came and the morning after I see that a debit order was put through my account and it bounced as there was not sufficient funds in the account as I had only 1 month's instalment amount in my account. So when I phoned and queried I told them that exactly what I wanted to avoid had actually happened and that they need to refund me my bank charges for the unpaid debit order as the fault was on their side as their customer service agent did not inform me at the time of my call. When they went back and listened to the call they found out that the fault was on there side and that they would do a refund for the unpaid debit order bank charges but up to today I have received nothing, Then to make matters worse the following month vodacom deducted another R100 for the unpaid debit order without informing or consulting with me first. When I called in I was told that the matter is in progress but I have recently found out that there was no call log for the second query. I have contacted vodacom close to 20 times if not more regarding this matter and still no one gets back to me with a solution. They call me for 2 -3 days and then suddenly I am forgotten once again. On numerous occasions I was informed that my query was being escalated to the team leaders but up till today not even 1 of those team leaders had contacted me regarding my query. I have proof of emails of which I sent through to Elsie the customer service agent and her team leader asking them to please give me feedback and no response from either 1 of them. I can't believe that such a big company has employed such *********** staff and if you view my profile you will see that each and every time that I had called not 1 of the customer service agents had ever resolved my query. My 1 contract is due for an upgrade in Dec 2018 but I will not be doing an upgrade instead I will be cancelling this contract and will be moving on to Cell C and when my other 2 contracts are due for an upgrade next year I will do the same. When ever I hear the vodacom name in the future I would inform those people not to consider of joining this network as all they know to do is take our money but can't value our support that we give them by staying with this network or show their appreciation that by us choosing to use there network they can still have a job which provides them with an income on a monthly basis. To all who is viewing this review don't make the mistake that I did but think carefully and choose a network who would appreciate you like a number 1 customer that you are.