Useless and **** customer service

<p>Upgrade issues</p> <p>I have upgraded my contract in June 2016to a Flexi 55 for R39 a month on my ********** 002 number. However Vodacom hasn't upgraded my contract and is still billing me R379 per month. I have logged queries and emails via the portal and no one is able to assist me or comes back to me with regards to this. They have listened to the recordings and the sale person has confirmed it will be active from 1 July ...however still isn’t.I wanted to now cancel my contract with immediate effect and the call center agent told me it will be deactivated only after the end of September so yet another month they will bill me R379 for their stuff up. The call center agent in retention has now also argued with me about them trying to deliver my sim card for my upgrade that didn’t happen, stating they phoned me(I didnt receive a call,voice message sms whatsapp email or please call me from Vodacom stating this)</p> <p> </p> <p>I have now been on hold for 30min and can’t wait anymore.</p> <p> </p> <p>I would like my contract to now be cancelled with immediate effect due to your negligence Vodacom</p>