RN
Rufus N

1 reviews | Active since Oct 2017

20 Jan 2018, 20:10

Useless again unbelievable

Bought 1 gig data, for my data account ,on My Vodacom App because my data was finished for the month. Wont believe it ,didn't get the 1 gig on my account. Did receive an e-mail and SMS to say that it has been activated, but still it showed I didn't have data. I phoned 082111 and did speak to a operator and explained my problem and did send the e-mail confirmation for the data to a e-mail address he gave me.Up till now my data account has not been loaded with 1 gig data. I did receive a SMS where by they gave me 1 gig data on my cell phone account as a good gesture. How ***********, I want a gig for my data account but they load it on my cell phone account. This is now the third time it happened and my second Hello Pieter complaint. I want a GM to phone me because your employees and managers are up to s...

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Replies (2)
Vodacom
Vodacom's reply21 Jan 2018, 08:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2018, 12:44
Official

Dear Mr Van Niekerk,

Thank you for taking my call.

As discussed, your query has been resolved.

I do apologise for the inconvenience caused.

Regards,

UW