1 reviews | Active since Oct 2017
Useless again unbelievable
Bought 1 gig data, for my data account ,on My Vodacom App because my data was finished for the month. Wont believe it ,didn't get the 1 gig on my account. Did receive an e-mail and SMS to say that it has been activated, but still it showed I didn't have data. I phoned 082111 and did speak to a operator and explained my problem and did send the e-mail confirmation for the data to a e-mail address he gave me.Up till now my data account has not been loaded with 1 gig data. I did receive a SMS where by they gave me 1 gig data on my cell phone account as a good gesture. How ***********, I want a gig for my data account but they load it on my cell phone account. This is now the third time it happened and my second Hello Pieter complaint. I want a GM to phone me because your employees and managers are up to s...
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mr Van Niekerk,
Thank you for taking my call.
As discussed, your query has been resolved.
I do apologise for the inconvenience caused.
Regards,
UW
Dear Mr Van Niekerk,
Thank you for taking my call.
As discussed, your query has been resolved.
I do apologise for the inconvenience caused.
Regards,
UW
