USELESS after sales service - they cannot activate my sim!!!!!

Their after sales service is the pits! Received my phone and sim via their courier on the 14 Dec 22. I am waiting still for the Sim to be activated!!! Apparently they need the courier to confirm it was delivered and apparently this is the equivalent feat to putting a man on the moon! I’m am so sick of being on hold to their Call Centre; so sick and tired of nobody able to help and so sick and tired of this useless service! A phone that cannot be used; cannot be returned and nobody can help. The blind leading the blind. After 26yrs with Vodacom I think it’s time to try MTN!