Useless accounts departments - issueing if data/downgrading of packages

<p>Vodacom Accounts Ssytem</p> <p> </p> <p>Since the changeover in accounts system from Vodacom, I have had numerous issues with the packages where the data is not porperly allocated and subsequently the device can not be used, and the most resent issue is where one of my packages has been down graded to half the normal package/data.</p> <p> </p> <p>Why are there so many issues with the accounts & issuing of balances & the changing of data packages with your new accounts system?<br /> <br />I have lost a lot of data & have had high bills due to your resent changeovers. I also have issues with a data device which don't work after your changes in April/May to the billing/accounts system<br /> <br />Also when the customer careline is contacted, the calls are logged for the back office to investigate, but it appears that there is where it stops</p>