1 reviews | Active since Oct 2016
USELESS ACCOUNTS DEPARTMENT
<p>I as a customer wants to settle my account with Vodacom but NO ONE at accounts or customer support can provide me with the banking details so that I can pay.</p> <p> </p> <p>This is a first in SA where when a customer wants to PAY that the company accounts department/support centre dDO NOT know what their BANKING DETAILS ARE</p> <p> </p> <p>VODACOM, you have really lost the plot of customer service.</p> <p>A simple request that took support almost 30 min on a call to tell me that they DO NOT HAVE ACCOUNT details</p> <p> </p> <p>TOTALLY PATHATIC!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
