RM
R M

1 reviews | Active since Oct 2016

19 Jan 2017, 17:32

USELESS ACCOUNTS DEPARTMENT

<p>I as a customer wants to settle my account with Vodacom but NO ONE at accounts or customer support can provide me with the banking details so that I can pay.</p> <p> </p> <p>This is a first in SA where when a customer wants to PAY that the company accounts department/support centre dDO NOT know what their BANKING DETAILS ARE</p> <p> </p> <p>VODACOM, you have really lost the plot of customer service.</p> <p>A simple request that took support almost 30 min on a call to tell me that they DO NOT HAVE ACCOUNT details</p> <p> </p> <p>TOTALLY PATHATIC!!</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply20 Jan 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team