Useless Accounts Department

Upon my final payment for a Vodacom Contract, I asked my bank to remove them as a debit order and they mistakenly reversed the last payment of R399. I have since been trying to find out how to make payment as I have changed banks to Investec. I logged a message on the call me back service and no one called me back.

Finally nearly 4 months later I got a notification to call a number to settle my account in arrears so I called and they said they would send me the banking details because I said I wanted to do an EFT. They sent me a note simply saying to select the VODACOM public beneficiary. I then called back a further 4 times asking for the actual account number - each time getting more frustrated as my time is being wasted because the *********** people on the other end of the line are sending me sms after sms, none of which have any account number that I can do an EFT into. I bank with Investec and do not have the option of paying a public beneficiary and I do not have time to waste to go into a bank and make a cash deposit. I am trying to pay Vodacom but they are not interested in helping me. What does one have to do in order to give money to Vodacom????