useless account managing

<p>i have phoned vodacom to find out what amount they need to have my account paid up to date as i was a bit behind. i was given an amount and i asked the consultant on the phone to make sure as i was expecting the amount to be a bid higher but she confirmed the amount. the next day i went to the pinnacle branch in nelspruit to go settle the account. upon arriving there i asked them as well to confirm the outstanding ammount to have my lines unlocked whereto they then confirmed the exact amount again. i paid this amount and now 5 days later my account is suspended due to being in arrears. no one can tell me how the ammount suddenly changed and when phoning the call centre to try and find out what is going on there is promises of being called back by a supervisor but up to now the promise is not kept. they are fast to cut your line if you do not pay but fails to take responsibilty when the non payment is due to them not being able to manage your account properly and give accurate info.</p>