Useless

I have been a customer of vodacom for about 25years. In all that time this is the worst service I have ever received. I recently upgraded my prepaid line. On the 16th of Nov 2023 I received my new fone. To date the contract has not been activated. I have called the customer service almost every single day.and sent more than 30mins daily on the line. Everyday everyone is very apologetic. And assure me the problem will be resolved and after over 30mins daily nothing gets done again. They keep escalating the situation and calling me back and tell me the problem is fixed.. but my line is still not activated. At this point I am prepaid to cancel all my contracts with you and all my families contracts with you. My contracts are normal activated in hours not months. I really don't know what your problem is.. but pls come pick up your fone and cancel everything if u can't fix such a simple issue.