NP
Natalie P

1 reviews | Active since May 2024

14 Jan 2026, 09:21

Useless

unbelievable - i was approved for a new contract and due to Vodacom having a debi check problem via the app i could not accept the debi check request - i had exactly the same problem months ago where i could not activate my debi check .... i have been told to wait as ***** investigates my account FOR WHAT I DONT KNOW .... i was then told to send paper work .. and now the deal is not approved ..... how do u change the contract frm approved to declined ? - why is ***** investigating me ? - i was told i mst apply again after 3 months as i have debits not paid yet all my debits are paid monthly ..... if i was approved twice before how do i get declined now ? i even have a email saying my contract is approved ..... CAD Online Sales <***

0
Replies (2)
Vodacom
Vodacom's reply14 Jan 2026, 10:19
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team 
NP
Natalie P's update14 Jan 2026, 10:22
Reviewer Update
i have no phone to be called on hence me applying for a contract .... u can use this number to call me .... *** - they mst call before 1pm as i will be leaving