RP
Riaan P
1 reviews | Active since Aug 2019
07 Apr 2024, 08:59
Useless
After months of struggling with internet connection dropping, I've logged multiple call, requested feedback on what EXACTLY is going on and they just say it is esculated to the network department. Been more than a month again with no feedback until I call again and then the call center team lead NEO is uhm and ahning, I would like feedback on when my problem will be resolved. A spesific date. Vodacom is F U C K I N G
U S E L E S S
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Replies (2)
Vodacom's replyOfficial
07 Apr 2024, 22:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2024, 22:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Riaan P's updateReviewer Update
12 Apr 2024, 13:12Yet again no person got back to me with any awnser so I phoned again.
Spoke to a lady Amahle that was very unhelpful.
I asked to speak to a team lead or supervisor and she just said they are not there.
Rudely cut me off while talking.
I will most probably just yet again get the same story as each time from Vodacom. My ticket is in progress.
Not telling me what the problem is nor givining me a date when I can expect the problem to be resolved. This as been dragging on since start of March.
They just don't give a F*** about the clients they just want to money for bad services....
Ticket nr - ***
Spoke to a lady Amahle that was very unhelpful.
I asked to speak to a team lead or supervisor and she just said they are not there.
Rudely cut me off while talking.
I will most probably just yet again get the same story as each time from Vodacom. My ticket is in progress.
Not telling me what the problem is nor givining me a date when I can expect the problem to be resolved. This as been dragging on since start of March.
They just don't give a F*** about the clients they just want to money for bad services....
Ticket nr - ***
RP
Riaan P's update12 Apr 2024, 13:12
Reviewer Update
Yet again no person got back to me with any awnser so I phoned again.
Spoke to a lady Amahle that was very unhelpful.
I asked to speak to a team lead or supervisor and she just said they are not there.
Rudely cut me off while talking.
I will most probably just yet again get the same story as each time from Vodacom. My ticket is in progress.
Not telling me what the problem is nor givining me a date when I can expect the problem to be resolved. This as been dragging on since start of March.
They just don't give a F*** about the clients they just want to money for bad services....
Ticket nr - ***
Spoke to a lady Amahle that was very unhelpful.
I asked to speak to a team lead or supervisor and she just said they are not there.
Rudely cut me off while talking.
I will most probably just yet again get the same story as each time from Vodacom. My ticket is in progress.
Not telling me what the problem is nor givining me a date when I can expect the problem to be resolved. This as been dragging on since start of March.
They just don't give a F*** about the clients they just want to money for bad services....
Ticket nr - ***