Useless

I requested for cancellation of my vumatel account with you guys and I spoke to Felicia in your cancellation department, following a query I had in January. Today the line is down again, I called in to check whether the request has been done, the lady who was assisting me states that there's no request for cancellation that was done and I have to wait for another month. I WILL NOT BE DOING THAT, please make sure that this cancellation is done for the line to be released by the 31st of March. I'm done with Vodacom and Vuma, with their **** service and lines.