Useless

I have been told by a vodacom employee that 3 months after you have opened a new account you can down grade it. Now they just don't want to assist me and keep on telling me I can only downgrade once the account is upgradeable and straight up tell me no My account is not just 3 months old I've been with vodacom a very long time and I am not happy with this service provider they only provide my anger