USELESS

My wife tried to do an upgrade on her number. First she tried on the Vodacom website, which said she was succesful. When she contacted Vodacom, they informed her that there was no record but they would process an upgrade request. After 2 weeks, still nothing. We have posted complaints on Facebook, Hellopeter, called them everyday and still nothing. Everything from the switchboard to computer system to new systems to different departments are being blamed. If you log on, it says that an upgrade has been done, but if you call, nothing. Requested to cancel contracted and even that was a ****** up. Sent an email to CEO and nothing. To busy sleeping and jerking off. ABSOLUTELY USELESS. THERE IS NO CUSTOMER CARE. WHAT NOW.