EB
Etienne B
1 reviews | Active since Jun 2019
12 Nov 2019, 10:40
USELESS
So I will start my day by day review of this absalutely useless company.So I make my payment as usual on the 27 th of each month but in September a payment of R309,63 went of my account as Usual but it turned back up later the day as unpaid ,there were sufficient funs in my account and the debit actually went of and returned later on that day as magtape unpaid.So here I am 2 months later my credit score updated only to see that it had fell 43 points due to the absalute uselessness of vodacom.Been trying to sort it out all morning but one only gets transfered from one department to the other nobody want to work or know how to do their jobs
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Vodacom's replyOfficial
12 Nov 2019, 11:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2019, 11:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Etienne B's updateReviewer Update
13 Nov 2019, 12:06So here we are again day to more than 24 hours has passed and not a reply from vodacom. Seriously the worst customer sevice in the industry.How do they expect loyal customers with such poor service only they will know
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Etienne B's update13 Nov 2019, 12:06
Reviewer Update
So here we are again day to more than 24 hours has passed and not a reply from vodacom. Seriously the worst customer sevice in the industry.How do they expect loyal customers with such poor service only they will know