Useless

Vodacom... I am going viral on social and hellopeter.com. I reported my fiber line is down on 23 December. I told the lady to mark it as urgent since I am leaving 24 December on holiday and it must be fixed before I leave since I get notifications from my alarm via my fiber and I log in to my cameras connected to the fiber. On 24/12 at 09:00 someone called me asking if their tech can come out at 15:00. 09:00 I was already in Middelburg (MP). The lady from the tech put the phone down in my ear. Without consulting with me she made a booking for 5 January.

I came back on 26/12 still no line, I phoned that morning and the lady said tech will call me early morning of 27/12. Morning came and gone, that afternoon I called again, again they will e-mail and tech will contact me morning of 28/12. 14:00 on 28/12 I called again and again so called e-mails was sent, but no one comes back to me the client. On 27/12 afternoon I told the lady that if it is not fixed by en of the day on 28/12 they must cancel the contract with emediate effect and without cancellation fee. I want to know who gave them the right to book the 5th without consulting with me. Vodacom customer service is totally useless.