USELESS

On the 19th Nov I called to request itemised billing for one of my numbers & I spoke to Shakira & she logged a call & advised that I need to fax my ID to *** & she said the reference number will follow by SMS- it never did - so I called again & I was given the Call REF S3-9MKR2V-VSK39, then I faxed the ID.<br> <br> On the 20th I called to follow up - I don't recall who I spoke to - and I was told that they are still waiting for my fax, I begged the person that I spoke to put notes that I called & I can confirm that I have faxed the ID **please note I begged because she didn't want to**. The begging was in anticipation that when I follow up I will be told that they are still waiting for my fax...she never put the notes.<br> <br> On the 23rd I sent the fax TWICE around 09:00 and I called around 11:30, I spoke to Innocent who told me they are still waiting for the fax, I request to speak to a team leader, Boitumelo, same thing...she can''t help. I request an email address & I FAXED TWICE and emailed.<br> <br> At 16:20 I call to follow up, they've received the ID & a new a turn around time (24-48 hours) applies. REALLY? REALLY? Vodacom, after my countless calls and no follow up on your side? USELESS