Useless

I'm copying a previous review I wrote on 8 Dec 2022 and then adding on to it, because to this date nobody has bothered to contact me about my problem and it has not been resolved yet.

Utterly shocking and pathetic service

I spoke with these people:

21 Sept 2022 – 10h20 Makae005 (Makape) – Vodacom Direct (**********) – Comit Technologies. The person and company who sold me a lie.

17 Nov 2022 - 12h42 Constance (Client Service); 13h00 Naem Ibrahim (Retention)

28 Nov 2022 - 10h31 – Sam Haskinn (Team Leader)

Vodacom reference:

I – **********22916

Spent more than 3 hours on the phone repeating my story. Each one promised to get back to me and to resolve my query. It's three weeks later and still no one contacted me.

I spoke to Sam Haskin twice in November and December. She is the phantom, nobody knows her. I've spoken to 6 other people since. She is the first person, team leader who promised to resolve my query. She never bothered.

Then Peter Swattie on 4 January, he promised to take ownership of the query and resolve it. He never bothered.

Spoke to Nozi and Linda, 5 January. They never bothered. Now on the call again with Vodacom 40minutes and counting. Still nobody knows what is going on. I am shocked.

I received SMS's of tickets opened, just to be closed again, without my issues being resolved and anyone calling me back.