Useless

Did a online upgrade for my mother, delivery address was to be delivered to me. Delivery arrived then they informed i cannot sign for the parcel as i am not the contract owner, this i understood.

Been trying for three days to change the delivery address for three days now, every consultant at Vodacom gives me a different story, the couriers say they cannot change delivery address without Vodacom instructing them.

Customer care line is completely useless, spoken to about 5 people, 2 just drops the call when the questions from my side get too complicated for them, other three promises to phone you back and get it sorted.

So how are we suppose to get the upgrade now????