1 reviews | Active since May 2017

28 Dec 2020, 16:19

Useless

All of a sudden vodacom decides to penalise me for a debit order not going through. Payment was made when the debit did not go through on the right date, so I made a manual payment. Then the person I call at vodacom decides that they will tell me for the past few years they have been debiting my account.. Utterly ludicrous... Will not renew my contract... In fact. I will make sure that none of my family or friends make the same mistake. Seriously useless surviceless provider!

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2020, 06:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team