FC
Fabian C
1 reviews | Active since Nov 2016
27 Nov 2020, 15:04
Useless
Last month I requested my debit order date to be changed to the 25th, your useless chatbot confirmed my debit order date is changed and I got proof of that. Only to find my debit order date has not changed. This is a customer service experience failure. I'm upset
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Vodacom's replyOfficial
28 Nov 2020, 09:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Nov 2020, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team