Useless

Did a online upgrade around April, took a Samsung galaxy s10 with a Samsung ESIM watch, after receiving the new phone and watch I tried activating the esim on the watch, after numerous calls and speaking to numerous people I was eventually told that the esim will activate once the new contract starts, fine, when the new contract started I again called vodacom numerous times and spoke to numerous people no one could tell me what going on, around the 7th June I once again spoke to numerous consultants and was then told the esim can not be activated on the contract that I have, they wanted to force me to change my contract type, I refused, it was not a mistake made by me it was a package deal available on online upgrade, they told me they were going to investigate the matter and will take 21 working days, it is now almost 2 months and still have not received feedback!! In the meantime im paying for a product that i canot use