RM
Riyaaz M
1 reviews | Active since Jun 2012
07 Nov 2018, 16:37
Useless!
I upgraded my contract in September telephonically and was offered a special of R165 airtime plus 2gb data every month. I accepted this offer and have an email from the agent as proof.
I received the airtime but no data. Queried this with the call center on Friday, 2 November and was told there's a technical problem and it should be resolved within 2 to 3 business days.
I called again today and was told that I'm not eligible to get data! What BS! Then also get told it must be escalated and I must wait another 4 DAYS! Utterly ridiculous
I never got the data in October either but never queried it because I thought it would only apply from 1 November.
Vodacom, sort this out and send my data!
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Replies (2)
Vodacom's replyOfficial
07 Nov 2018, 17:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2018, 17:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Nov 2018, 18:45Dear Riyaaz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Nov 2018, 18:45
Official
Dear Riyaaz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,