Useless

i have reported my cell phome not having internet. yes you guys did contact me and yes you have loaded me with extra data but my problem still remains how are you going to let my internet work again. i am losing money, patience and my communication to the world during the day because of you not resolving my problem. i want my mobile data working. i was imbarressed today not having internet i needed to shift money in my bank account and had to ask a friend to make his hotspot available due tote fact that i dont have internet that does not work for me. why must i discomfort myself for a service not working. it is tomorrow 7 daysand my husband wants to cancel this contract and rather go to Mtn that he knows doesnot have these sort of problems. why must a upgrade in april still hamper my new contract come on tell me a new story. i want my data on and i will not accept sorry. its not from my side i dont want to use myhouse wifi i want the freedom of my cell why do i have a cell is it as an ornament you tell me please.