MW
Melanie W
1 reviews | Active since Apr 2018
30 Apr 2018, 13:29
Useless!!!
I have moved overseas and cancelled my Vodacom contract before leaving. I received an email on 19/02/2018 saying I owe money, I rep**** saying I had bought out of my contract and here is the proof. Now today 30/04/2018 I receive another email saying I owe money and I have 21 days to pay before being handed over. Please would someone from Vodacom contact me ASAP. I would like an apology and letter stating I do not owe Vodacom any money.
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Replies (2)
Vodacom's replyOfficial
01 May 2018, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2018, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2018, 08:11Dear Melanie
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2018, 08:11
Official
Dear Melanie
Kindly note that the above query has been attended to and feedback has been provided.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Best regards,