LS
Luze S
1 reviews | Active since Jun 2016
12 Mar 2018, 08:37
Useless!!!!!
Vodacom is useless!!! I got a contract with just data at Vodacom, they give me this contract at R89-00 per month. Now, for the last 4 months, they charge me R109-00 per month. I phoned them in order to get this resolved. They then give me the credit, and tell me that they will fix the charge on the invoice. However, I receive my next bill, and guess what, no change. Once again, R109-00.
I can not wait to cancel my contract with Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Mar 2018, 09:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Mar 2018, 09:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LS
Luze S's updateReviewer Update
16 Mar 2018, 13:08I have to date had no contact from Vodacom. Keep being useless
LS
Luze S's update16 Mar 2018, 13:08
Reviewer Update
I have to date had no contact from Vodacom. Keep being useless
Vodacom's replyOfficial
23 Mar 2018, 13:46Good Day Luze Sutherland,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Kindly note that we've loaded a credit of R43.63 on 2018-02-05 & the remaining credit was loaded today for R60.00.
Regards
Randall
Best regards,
Vodacom's reply23 Mar 2018, 13:46
Official
Good Day Luze Sutherland,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Kindly note that we've loaded a credit of R43.63 on 2018-02-05 & the remaining credit was loaded today for R60.00.
Regards
Randall
Best regards,