Useless

Location: VANDERBIJLPARK (ZE1 ********** 0) Solution ID: 1- ********** 9020 Solution name: Broadband Connect Wireless Lite Router serial number: gcss0002 Mobile number ********** ********** 5

Modem broked 2017/12/10

2017/12/11 Tried to log fault on vodacombusiness self service portal. System did not work. Could not log call. Message - I do not have the right to log a call. Logged a fault on Hellopeter.com Vodacom phoned me. Randall from Cape Town offices. Promised to send me necessary info via SMS to enable me to connect via another modem. 2017/12/12: Received SMS from Randall stating that he escalated my problem and that somebody would phone me. He did not supply me with necessary info to connect. 2017/12/12. I phoned vodacom support. I lost my cool and used a few bad words. I was referred to Jonathan form which the contract was originally bought. 2017/12/13 Johathan promised to find out what modem I could use and to give me the info to connect via such a modem. He phoned later to tell me that according to contract I can only use the same modem and he will source one for me. Phoned Johanathan ( ********** 442) 2017/12/14 - he did not answer. Posted on Hellopeter asking for help on 13/12/2017 - nobody rep**** or phoned me. Spoke to Johanathan on 15/12/2017 - can only have a modem with me in 14 days + coerier time.

16/1/2018 Tried to phone Johathan. Voicemail. Left a message. No response.

Complained on Social Media. Got reply back that I should email. Send a mail to ********** with all relevant information. Got a reply that they are looking into my problem. Nothing happened to date (24/1/2018)

Service Request references include: SR171 ********** 58, SR171 ********** 15, SR171 ********** 20