RM
Ross M
1 reviews | Active since Aug 2012
09 Jan 2018, 07:46
Useless
I spoke to your call center on the 14th December when you guys canceled my contract. I paid you guys everything owing and your agent told me payment were up to date and the next debit would be for the amount of R1800 you have now debited my account with R3700. I am reversing this and if you have any queries you can call me. I will pay the R1800 as stipulated with your call Centre agent and as he advised me
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
09 Jan 2018, 08:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2018, 08:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jan 2018, 10:26Dear Customer
As discussed your query was escalated to the Collections Team. As per the feedback received, their office has responded to your query via email.
Regards
RL
Best regards,
Vodacom's reply10 Jan 2018, 10:26
Official
Dear Customer
As discussed your query was escalated to the Collections Team. As per the feedback received, their office has responded to your query via email.
Regards
RL
Best regards,