USELESS!!

Item: Vodacom
Rating: 1
Author: Charlene H

Amazing how a person is told that they are in arrears by a certain amount (even though it seems as though Vodacom makes their arrears amounts up as they go along) and now all of a sudden have a unlock processing fee of some kind of phantom amount (because nobody could be bothered to tell you about the fee OR THE AMOUNT!!!) Time to just spread the word on how useless Vodacom is all over social media yet again.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Dec 2017, 13:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply18 Dec 2017, 13:25

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Charlene H's updateReviewer Update

19 Dec 2017, 10:30

Oooh... Goodie, cut and paste response. How original. I DO NOT WANT TO BE PHONED BY SOME CONSULTANT! Unlock the phone - because right now Vodacom looks like a bunch of idiots thanks to NOT BEING ABLE TO COMMUNICATE.

Charlene H's update19 Dec 2017, 10:30

Reviewer Update