Useless

Good Day

Firstly Vodacom is now trying to push the brandt on me for something you are whole heartedly responsible for, is beyond me.

Now for all you *********** call centre agents, consultants, ***** "detectives" let me do your damn job for you!

I will not be going to no damn police station, as I explained to Phumzile earlier the police doesn't even care that one's home gets broken into what makes you think they will subpoena Vodacom???

Now let me do your job and educate you on your job descriptions and responsibilities!!!

1-I called Vodacom in the second week of January to query my instalment amount, instead I got one *********** staff member after another. 2-I have been requesting you to retrieve all the calls I made with regards to me questioning my instalment instead you went and retrieved a call from 2024 with regards to an upgrade, again your lack of listening and understanding your customers.

3- had someone actually read and understood my emails, request and frustration this Michelle person by the way and not Mitchell would never have reached out to me via FACEBOOK after I commented on a Vodacom add laying out my frustration on you not getting back to me.

I have forwarded all the screen shots but I have added it again for you. Seeing that you are so lazy to do a job you app**** for and getting paid for monthly.

Now this person is using a Vodacom registered sim card which means the number is registered to your network, how can you not locate or track this person??? Secondly they have good reviews on Facebook from people saying what a great help she has been. She provides me with banking details that is registered on the app as business???? How do you expect me not to believe that it was real???Now tell me how have you never picked this up??? Am I the first customer this has happened to??? Have you never received any complaints from other customers???

For a ***** department you are extremely useless because investigations is part of your job!!!

Had you listened to me took my query seriously there would've been no reason for me to trust this person especially given the below screenshots as evidence.

Now you telling me you will not take responsibility for something you are to be blamed for??? I lost out on a whole R1800 and you seem to be ok with it, but had someone de*****ed you by taking out contracts using false information you would've been all over the case to try and get the people or persons responsible for that *****, but yet you are so quick to withdraw yourself from this, while a whole someone is using your company's name and network???

Either you are going to do proper investigation and actually do what you were supposed to in January already or your will refund my money or write it off from my current outstanding amount.

But I will not let a whole network company worth billions try to place the blame and being irresponsible on me as your client.

I will be going to news outlets and let them know exactly what you have done maybe once it's all over the news and you have reporters phoning you and bombarding you at your offices you will deal this matter with the attention and responsibilities it requires.

All you have done is inconvenience me, you have done absolutely nothing to apologise for what I have been through even after explaining all my health issues to your consultant.

Now the following dear Vodacom I'm asking once again... Why is my instalment amount that high? How much do I owe on the contract that I took out in 2024? Is my insurance cancelled on the devices??? What will you be doing to get to the bottom of this Michelle person??? Have you listened to all the calls I made from January??? How will you be fixing my account???

Now I expect a full comprehensive detailed email with the above...for you to actually listen and to your work because this could've been completely avoided but no Vodacom doesn't care. You send me messages to tell me my ticket has been closed and you have a nerve to send me this response?? You must be thinking you dealing with a 5 year old....

I want this done by tomorrow morning from there I will be getting in touch with as much news outlets as possible. I can guarantee to you had something like this happened to one of my customers and I didn't do my due diligence and intensive investigation I would've been dismissed from my job without a doubt but you Vodacom you seem to just want to protect your perfect image and pretend to be this great company and and and...but in actual fact you just don't care about none of your customers.

See attached all screen shots.