USELESS/20 days no activation

<p>Good Day,</p> <p>I app**** for a contract online on the 20th of October 2016.</p> <p>On receiving the device, I phoned vodacom to get my sim activated. They then told me that it is going to take about 24 - 36 hours for activation. After 10 days it was still not activated so they said that there is a "back log" on activations and that it would be activated in about seven working days. </p> <p>Phoned again after 7 days, they said that my contract has been errored, we now have to arrange for collection and cancellation of the contract. They say that I am not qualified to have the device.</p> <p>The device has been in my possession now for longer that 14 days. How did they dispatch the device if I am not qualified to have it in the first place? </p> <p>I am now sitting with a device that I can not use and vodacom is not getting paid because there is no active contract linked to my name. They are refusing to activate the device. </p> <p>No one is getting back to me about this problem? They have not even tried to arrange for cancellation or collection. </p> <p>THIS IS BAD SERVICE!!!!!</p>