USELESS!
Done upgrade almost 2 weeks ago and I still haven't received my device. They just keep saying no stock. Surely you look at the stock you need and order accordingly instead of hoping the supplier will send enough??? Now I must wait another 2 weeks! Why allow people to order a phone when there's no stock, it's absolutely ridiculous and not one of the call centre agents even tries to resolve it issue, they just keep saying no stock. USELESS!
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Replies (3)
Vodacom's replyOfficial
26 Oct 2020, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2020, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
27 Oct 2020, 08:54Does "in due course" mean 2 weeks time? No one has called. Only reason I did the upgrade is because my current device is faulty. Seriously considering going to another service provider now. Pay A LOT of money to Vodacom but when I need service there is none.
's update27 Oct 2020, 08:54
Reviewer Update
Does "in due course" mean 2 weeks time? No one has called. Only reason I did the upgrade is because my current device is faulty. Seriously considering going to another service provider now. Pay A LOT of money to Vodacom but when I need service there is none.
's updateReviewer Update
29 Oct 2020, 11:14"Wait two weeks" is not resolving my query, just more regurgitation of what the others said. How can you not make sure you have the stock you need. I will wait and see if I get my phone between 6 and 9 November 2020, at this point I'm doubtful.
's update29 Oct 2020, 11:14
Reviewer Update
"Wait two weeks" is not resolving my query, just more regurgitation of what the others said. How can you not make sure you have the stock you need. I will wait and see if I get my phone between 6 and 9 November 2020, at this point I'm doubtful.