Useless!

<p>I have a two year contract with Vodacom. My data usage for the month has depleted the data supp**** in terms of the contract so I proceeded to attempt to purchase a data bundle using the *111# function, as I have done before. I received an error message which states that I should try again later. I tried again and received the same message.</p> <p>I then decided to purchase a data bundle using my internet banking app. I received an error message saying that there was an error on the part of my service provider. I then remembered that I have the My Vodacom app and tried to purchase the data bundle using this method. Once again I received an error message.</p> <p>Being completely desperate and angry at this point I phoned Vodacom as I needed to leave for a meeting in 20 minutes and was planning on using my navigation on my phone which requires data. The gentleman said that there were multiple users with the same issue and that he would process a data bundle purchase on his side for my phone. By the next day I still had not received this data.</p> <p>After speaking to the consultant I received an sms from Vodacom asking whether my query had been settled. If not I should reply and a consultant will phone me back to resolve the issue. I rep**** to the sms and no-one phoned me to follow up, as promised.</p> <p>The next day I phoned Vodacom again with the same issue. Luckily I spoke to a very helpful lady called Nomvula ( she should be promoted) and she resolved the issue. Even before I had put down the phone I had received notification that I had purchased a data bundle.</p> <p>The issue I still have is that I have 22 months of my contract left. Will I have to phone Vodacom everytime I want to purchase a data bundle?! This is simply unacceptable considering the charges for telephony and related services in South Africa.</p> <p>The other issue I have is that none of the complaint mechanism were available to me either on the Vodacom website or the My Vodacom app. The only option I had was to phone Vodacom directly (and in the first instance that was futile).</p> <p>I will strongly reconsider renewing my contract with Vodacom upon its expiry.</p>