USELESS!!!

<p>We had a ***** case worth R 100 000.00, 2 lines were added to our account. We pay for our line as per the invoices received, but Vodacom keeps cutting it off. Every few weeks it’s the same long process of explaining the same story to at least 5 consultants before you get one that helps. The rest keep bouncing the client from one department to another, the service consultants are useless! Every time I get told that a note has been put on the account that the line must not be cut due to the ***** case in process but still the line keeps getting cut off. The service is worse than terrible. The ***** case has been under investigation as from November 2016, half was credited but the other half was left on the account. Apparently it was not in arrears as yet and will be attended to as soon as the system shows it as overdue. When that time came, the ***** case was closed as it ‘expired’. A new case was lodged 3 times in February 2017; it keeps getting deleted off the system. How much more useless can one company get.</p> <p> </p> <p> </p>