Useless...

<p>I am abolutely disgusted in the poor level of service from Vodacom. I have been a loyal client for more than 10 years. I currently have two of exactly the same contracts, one for business and one for private use. Vodacom has been charging me for domestic sms for the last 6 months on a contract that includes free sms. They also conveniently forgot to load my data bundle on the one contract and proceeded to charge me out of bundle rates last month. I contacted them to query this and they said they will credit me. Now a month later exactly the same has happened but now on both contracts. Yet again charging me for out of bundle data rates. My average spend has gone from R3500 to R6500 in the space of two months. I have made numerous calls to the customer care department only to be told that they will get to back to me. Now 3 weeks later, still no feedback.</p>