Useless

<p>3 months ago I upgraded my husband's mobile at the iStore (I'm the main account holder). We decided to cancel his insurance and rather get the R1500 package that replaces the screen if you drop it, etc. A month later, I was still invoiced for insurance. I rang them to say we changed it on the upgrade in the store, whereby we were told that we had to cancel it ourselves and that the shop doesn't do that. Ok, no problem. So I cancelled there and then.</p> <p> </p> <p>Next month, charged again. I tweet them, Ashley said he'd sort it out. He "did". Last month I suddenly don't have any internet so I went to Blue Route to enquire. I find out that I have an outstanding amount so they've just cut all our phones off. No warning, no notification, just cut off. Guess what? They didn't cancel the insurance. A few days without a working phone, they say they've cancelled it and we're reinstated after forcing me to pay the money! (I just paid it so I could stop wasting my life on this.)</p> <p> </p> <p>I just opened this month's invoice and now both my and my husbands' insurance has been cancelled. So, without my knowledge, Vodacom has cancelled my insurance. I ring them today to enquire why? They dunno. They phone me back an hour later and say the shop wrote the number down incorrectly. Oh - so the shop DOES handle the insurance? So basically they stuffed it up from 3 months ago to today and STILL I'm battling with them and STILL Paying for all the months they claim to have cancelled it for!</p> <p> </p> <p>I'm just blown away at how *********** a company can be! WHY is it so difficult for them to cancel ONE number's insurance since we already have the package for repairs?! It's phenomenal to me how RIDICULOUS they are and yet on social media it's all 'we're so helpful and lovely' because I have a lot of followers! As if the people following me CARE about Vodacom?! They ruin their own reputation without me having to say anything. It's truly pathetic. FEEBLE. </p>