Useless

Once again, I would like to express my utter disgust and disappointment in Vodacom. I've been a more than loyal customer for the past 12 years. I spend at least 3k per month (usually more), every month and they cannot provide me with a new handset? I was due for an upgrade in 2019 and didn't take it but now that I do, they wont give me what I want. There were times where my account fell into arrears but this would be paid up (or else they would cut the lines). i have spent hours on the line with the *********** consultants who keep sending me up and down, phone call after phone call. Each time a different story. They PROMISE me the upgrade, send me to acquisitions (for which I need an IBR number, what even is that????!!!!) and nothing comes of it. I was told on numerous occasions that they would up my porfolio score however they keep beating around the bush.... Please provide me with some decent feedback.