Useles service once again.

How friggen useless can Vodacom actually be??? I upgraded mid December. Promiced delivery in 5 days. I do not know who is more useless Vodacom or RAM. 5 and I am not joking, 5 failed delivery attempts. excuses are couldnt find address. Vodacom put a block on delivery. Vodacom didn't advise delivery would be to third party. Vodacom didn't advise copy of ID doc will be used. Vodacom has a block on delivery - again! Wake up please..... I advised delivery would be to 3rd party from the beginining. I advised delivery would be with a colour copy of my ID and with a letter giving permission from the beginining. I advised the number upgraded was not my main number from the beginining. I have used so much of my air time trying to sort this out and then on top of it all today when I called I got a consultant who could not understand basic english. Could not talk clearly on the phone - mumbled and grumbled through call. So FRUSTRATING. Oh and then I got a call from customer service but the guy I spoke to cant actually help me so I am still sitting with out delivery. aaaaaggggggggggggggggg I