IM
Ingrid M

1 reviews | Active since Aug 2019

08 Oct 2019, 23:36

Used to love Vodacom

I have a Zetnet sim, which is a collaboration between my church and Vodacom. I'm so disappointed with Vodacom for exposing me to a whole lot of stress with RMCS and the have the audacity to refer me to those people to get the mess sorted out. I hope none of my fellow church members have to go through all this trauma. I have definitely lost my trust in Vodacom as I feel that they gave RMCS a ***gyback ride and is assisting them to take advantage of it's clients. Why does RMCS not call clients like everybody else why must Vodacom do their dirty work for them? I hope once RMCS cancels this sneaky contract I will get my talking points back and all my prepaid services reinstated and an apology from Vodacom.

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Replies (2)
Vodacom
Vodacom's reply09 Oct 2019, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom
Vodacom's reply24 Oct 2019, 13:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team