MG
Marc G
1 reviews | Active since Jun 2016
09 Mar 2021, 19:17
Use less WiFi complaining AGAIN
Vodacom in other words **** WiFi .... still waiting for a consultant to contact me HA HA. Funny how you don’t forget to take your money every month. If this intermittent WiFi carries on I’m gonna come and drop off my router at one of your shops and cancel my contract irrespective if it’s a 2 year contract you obviously can not supply what your selling. R800 rand a month for continues buffering and no feedback. USELESS
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Replies (2)
Vodacom's replyOfficial
09 Mar 2021, 20:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2021, 20:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Mar 2021, 09:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to EC-16BN-36VDWM, our records indicate that our team rep**** to your complaint via email. Kindly reply to the email with the requested information, in order to escalate to our networks team for further investigation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to EC-16BN-36VDWM, our records indicate that our team rep**** to your complaint via email. Kindly reply to the email with the requested information, in order to escalate to our networks team for further investigation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2021, 09:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to EC-16BN-36VDWM, our records indicate that our team rep**** to your complaint via email. Kindly reply to the email with the requested information, in order to escalate to our networks team for further investigation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to EC-16BN-36VDWM, our records indicate that our team rep**** to your complaint via email. Kindly reply to the email with the requested information, in order to escalate to our networks team for further investigation.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,