Use -less upgrade

So you upgrade and think things will flow smoothly - not through Vodacom You confirm an upgrade - vodacom notes a wifi router number as a contact number (even after they confirm the correct one) they proceed to dispatch RAM to delivery and also they manage to mess up everything 3 days now, i have cancelled meetings because only i can sign for my parcel... really now . so whilst vodacom is making money i cannot because if i move the delivery guy rocks up when i am not home What the heck is going on - phone after sales call centre - they are all having a party in the background not answering calls or queries . i would love to work for Vodacom to mess up people's days