1 reviews | Active since Jan 2013
Usage of new data rather than old data
I bought a MyGig 10 on 25 November, which is due to expire on 24 December, of which I still have 1.3GB left. I upgraded earlier in the week and received 10GB complimentary as part of the upgrade, but now I noted that my 10GB data, which only expires on 1 Jan is deminishing instead of the 1.3GB which I still have left from the MyGig 10 as purchased on 25 November.
So therefore I have now used a lot of data thinking that I am using up my MyGig 10, but then realised that I am actually using up my data which expires on 1 January, and after tomorrow 24 December, I will only have that left, as the 1.3GB will expire. Are your bundles not supposed to work on a FIFO basis? Now I am going to lose R78 worth of data just because I upgraded before the bundle has been depleted?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
Feedback has been provided.
Regards,
RM
Good day,
Feedback has been provided.
Regards,
RM
