eM
eddie M
1 reviews | Active since Aug 2009
14 Feb 2019, 18:02
usage not capped -- Cellular City Gateway
Upgraded at Cellular City Gateway to iphoneX on a contract which was meant to be capped at 650mb data per month as per my previous contract. I was very specific that it had to be capped at 650mb with the option to top it up. This did not happen and now the phone is locked due to some sort of limit being reached. The staff clearly took advantage and actually sold us a non capped line resulting in additional and unwanted costs.
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Vodacom's replyOfficial
14 Feb 2019, 19:16 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2019, 19:16
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
eM
eddie M's updateReviewer Update
16 Feb 2019, 08:36Vodacom contacted me asked some questions sent email then disappeared. Phone still locked rendering is useful so paying for something we can use! Vodacom is purely useless...
eM
eddie M's update16 Feb 2019, 08:36
Reviewer Update
Vodacom contacted me asked some questions sent email then disappeared. Phone still locked rendering is useful so paying for something we can use! Vodacom is purely useless...