usage depletion notifications

Item: Vodacom
Rating: 1
Author: Jako T

Vodacom is not sending usage depletion notifications as they should be doing. after calling the call centre I'm still none the wiser. Was told its delayed, but the sms telling me my data is finished did not get delayed. Seems like bulllll****. Maybe you guys get away with talking this nonsense to non technical people. The sms notification is not a choice, it's a must according to the amended regulations published on Tuesday (12 February).

Helpful (0)

Replies (3)

Vodacom's replyOfficial

27 Apr 2019, 11:24

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply27 Apr 2019, 11:24

Official

Best regards,

Jako T's updateReviewer Update

27 Apr 2019, 11:57

Another robotic answer. I don't want to speak to a consultant. I already spoke to 2 consultants. I will take my money elsewhere.

Jako T's update27 Apr 2019, 11:57

Reviewer Update

Another robotic answer. I don't want to speak to a consultant. I already spoke to 2 consultants. I will take my money elsewhere.

Vodacom's replyOfficial

01 May 2019, 11:51

Dear Customer

We tried calling you but no answer. Please inform us if you need any further assistance or contact our Customer care line on 082135 (free call from a Vodacom sim card).

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply01 May 2019, 11:51

Official

Best regards,

usage depletion notifications

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