URGENTLY NEED A COPY OF CONTRACT

I called Vodacom for a copy of the contract as I need it for proof for a claim. They said I must send a letter with ref number and my ID stating this and I did. Now they claim not to have received the and now I URGENTLY need as I am in Nelspruit and require the copy now.<br> I resend the contract AGAIN and I URGENTLY NEED IT><br> This complaint is about a LEADING TELECOMMUNICATIONS company still relying on FAX!<br> Can't an alternative plan that is traceable like email be implemented? I am writing this complaint to highlight the inefficiencies of FAX.<br> I sent the fax, they claim not to have received it, I have proof and require my contract NOW. The service request was close and I was never contacted. I was left well... to no where.<br> CAn't VODACOM, a LEADING TELECOMMUNICATIONS COMPANY come up with an alternative? I mean they can simply make it available on a customer profile, not through a call centre, FAX ... it takes time and they is no traceability. The customer is left to suffer... <br> \but wait