Urgently fix my ITC!!!

Good day, Kindly please very urgently assist me with a query that I am receiving NO joy with at all. I have been contacting customer support for the last month trying to get my account in order. My credit score is being negatively affected because on the records Vodacom is indicating that I have not been paying my account monthly, this is not true and I have not skipped any payments at all. On ITC it is showing unpaid since October 2020 but in fact it has been paid every month on time. I need to apply for vehicle finance and this issue has caused my financing to be declined. I need this to be resolved as a matter of urgency as I am in dire need of a new vehicle and this wrong information should not be reflecting on my credit score. I have tried phoning several times and either what I am requesting is not done afterwards and if its not that the calls kee0p on being dropped between departments. I would appreciate very urgent attention of this matter and require it to be resolved soonest. Please also send me an official letter indicating that I did not skip payments and my account is up to date, also fix how it is reflecting on ITC. Contact me urgently on phone *** and send the letter to ***