JD
John D
1 reviews | Active since Jan 2019
02 May 2024, 09:34
URGENT VODACOM PROBLEM
I am travelling overseas & Vodacom migrated me to my new contact on 1st May 2024 and have blocked all incoming calls and i am unable to make any outgoing calls. I have always had this service on my phone for over 30 years. I have tried to contact Vodacom ontheir email support address (***) and on their whats app BOT. No response to my many, many requests to resolve this matter urgently. I cannot perform any banking and need this problem resolved urgently please. I need someone from vodacom to contact me on a whats app call as that is all i can receive
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 May 2024, 10:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 May 2024, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JD
John D's updateReviewer Update
02 May 2024, 10:09I need this matter resolved urgently for 2 phone numbers. Please contact me on a whats app call
JD
John D's update02 May 2024, 10:09
Reviewer Update
I need this matter resolved urgently for 2 phone numbers. Please contact me on a whats app call
JD
John D's updateReviewer Update
02 May 2024, 11:25No consultant has contacted me yet from Vodacom - this is URGENT please
JD
John D's update02 May 2024, 11:25
Reviewer Update
No consultant has contacted me yet from Vodacom - this is URGENT please
Vodacom's replyOfficial
02 May 2024, 14:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note our call got disconnected while we still chatting. Unfortunately, we do not communicate with customers via WhatsApp calling.
Since you currently roaming as indicated on the call, we have rep**** to you via email address: ***
Regards, Consumer Website Team
Since you currently roaming as indicated on the call, we have rep**** to you via email address: ***
Regards, Consumer Website Team
Best regards,
Vodacom's reply02 May 2024, 14:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note our call got disconnected while we still chatting. Unfortunately, we do not communicate with customers via WhatsApp calling.
Since you currently roaming as indicated on the call, we have rep**** to you via email address: ***
Regards, Consumer Website Team
Since you currently roaming as indicated on the call, we have rep**** to you via email address: ***
Regards, Consumer Website Team
Best regards,