DE
Debbie E
1 reviews | Active since May 2013
08 Jan 2026, 13:34
URGENT VODACOM ISSUE
I am writing on behalf of a SASSA pensioner who has for 4 months now had deductions from his bank account and despite numerous visits to a Vodacom shop and numerous telephone calls has been unable to speak to anyone who is able or willing to sort the problem out. There are numerous reference numbers of calls and communication and it is clearly complicated as this person has no account visible on the VODACOM system..the end result is that 25% of his income over the last 4 months has been wiped out by the lack of service from VODACOM. This is highly unacceptable by even the most patient persons standards.
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Replies (3)
Vodacom's replyOfficial
08 Jan 2026, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2026, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Feb 2026, 16:00Dear Debbie,
We have noted that your query was handled via our Facebook support team. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
We hope you have a good day further.
Kind regards, Consumer Website Team
We have noted that your query was handled via our Facebook support team. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
We hope you have a good day further.
Kind regards, Consumer Website Team
Vodacom's reply04 Feb 2026, 16:00
Official
Dear Debbie,
We have noted that your query was handled via our Facebook support team. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
We hope you have a good day further.
Kind regards, Consumer Website Team
We have noted that your query was handled via our Facebook support team. To avoid any confusion or duplicate communication, we will be closing the duplicate request on our end.
We hope you have a good day further.
Kind regards, Consumer Website Team
DE
Debbie E's updateReviewer Update
23 Feb 2026, 20:24Hi Vodacom..this matter is still not resolved..your social media team reached out and referred us to the legal and ***** dept, since then, aside from automated emails and the client having to submit a bunch of documentation which he has done, zilch, nada, nothing..oh wait, except for another debit having gone off his account. Can I please have this escalated to the head of the ***** dept now seeing as nobody else is bothering with what they possibly believe is a small and inconsequential query.
DE
Debbie E's update23 Feb 2026, 20:24
Reviewer Update
Hi Vodacom..this matter is still not resolved..your social media team reached out and referred us to the legal and ***** dept, since then, aside from automated emails and the client having to submit a bunch of documentation which he has done, zilch, nada, nothing..oh wait, except for another debit having gone off his account. Can I please have this escalated to the head of the ***** dept now seeing as nobody else is bothering with what they possibly believe is a small and inconsequential query.