AO
Adele O
1 reviews | Active since Feb 2023
29 Mar 2023, 08:10
Urgent Vodacom Issue
Unacceptable! Still being harassed by MBD Attorneys. I demand feedback from Vodacom as stated in my private reply.
Vodacom is quick to write a reply once it is a public complaint, when I do approach Vodacom in a private manner, I get ignored.
I will no longer tolerate the daily harassment from MBD Attorneys and the poor service from Vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Mar 2023, 09:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2023, 09:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2023, 09:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, as per the Legal Division the Bureaus have been instructed to remove the account from the payment profile. We've requested a confirmation letter as well. Once received we'll forward it to you. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2023, 09:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, as per the Legal Division the Bureaus have been instructed to remove the account from the payment profile. We've requested a confirmation letter as well. Once received we'll forward it to you. Regards Consumer Website Team
Best regards,